Service Center (inside of Europe)

If you need service for an LB Altimeter and are inside Europe, you’re in the right place!

For service outside of Europe, please visit our Non-European Service Center website here.

All LB Altimeters are covered under a 2-year manufacturer’s warranty. To receive warranty repair or replacement, a Proof of Purchase (PoP) must be provided showing the altimeter was purchased within the past 2 years. Once we receive the altimeter with PoP, it will be repaired/replaced and returned at no cost to the customer.

Water damage on non-waterproof models and negligent use will void the warranty.

To learn more about our warranty policy, please click here.

Customers pay for return shipping on non-warranty repair/replacements. Shipping charges do not apply for devices in the warranty period and with proof of purchase within 2 years.

Stella, Ares II and Altitrack must be sent to Denmark for maintenance. In the case of Altitrack, only if firmware is 1.11 or higher, as said before. However, in the case of Altitrack, please inform us in advance of the problem you have, as perhaps it may be serviced in Spain.

Please pay attention to the following tips:

• Please, do not send any box. Just wrap the unit with some bubble film and put it in an cushioned envelope.
• Please, remember to include your legible and complete shipping address, your email and your phone contact number for carrier. If you have crossed any prior message with us regarding the problem, then include a copy of the messages as a reference.
• You are free to use any method for shipping, but you may use the registered mail post service. You will have a tracking number as with other couriers.
• If shipment is being made from outside of the European Union, you will have to make a customs declaration of value. Please do it for a low amount (i.e. 5€), stating that it is “returned unit for repair”. If declaring a high value, we will be asked here to pay high import taxes and, in such case, we will be forced to reject the shipment. We will have to pay taxes anyway, but if you declare such low value, the taxes will be affordable.

Once the unit has been received here, we will check it, and we will inform you. The factory will charge your credit card, or not, depending on the issue, and we will proceed with your unit accordingly: repaired, replaced, or rejected.

Do not hesitate to contact us for further information if necessary.